Account & billing
Read your hardware and service invoices
Keep one-time equipment and recurring service clear.
Your business account separates equipment purchases from recurring service. Hardware invoices are tied to an order. Service invoices cover a billing period for your active endpoints. Review your device count, service period, activation timing, and any one-time charges. Questions about an invoice can be raised directly from the invoice page as a billing ticket.
Still stuck?
Open a ticket from your business account. Attach the device reference and where the issue happens so support can investigate faster.
Open a Support Ticket