Terms of sale

Orders and acceptance

An order placed through this website is an offer to purchase. RF Concepts accepts an order when it is confirmed and, where applicable, when payment settles or a purchase order is approved. Prices, availability, and lead times are confirmed on the order confirmation and invoice.

Equipment and service

Motorola WAVE PTX radios require an active subscription to operate. Equipment is invoiced at purchase; recurring service is invoiced per endpoint per billing period from activation. Service features such as SafeGuard depend on eligible hardware and the subscription selected. Coverage depends on the device, plan, and location and is not guaranteed at any specific site.

Payment

We accept card payments and ACH bank drafts through our payment processor, and approved purchase orders on net terms. Bank-draft authorizations are recorded with their scope, cap, and acceptance details and can be paused or revoked in your account. A returned or failed payment may suspend service and incur bank fees. Prepaid orders ship after settlement.

Purchase orders and credit

Submitting a purchase order does not create credit. RF Concepts reviews account eligibility, limits, and terms before approval; approval is recorded with the linked invoice. Invoices on approved terms are due on the stated due date.

Shipping and risk of loss

Shipping charges and tax are shown before you place an order. Risk of loss passes on delivery to the carrier unless otherwise agreed.

Returns and warranty

See the Returns & warranty page. Every radio carries RF Concepts’ standard warranty from the purchase date; the term and exclusions are stated there.

Account responsibilities

Account owners control who can order, pay, authorize bank drafts, and submit radio configuration changes. You are responsible for actions taken by users you add to your account.

These terms are a working draft prepared for RF Concepts and should be reviewed by counsel before launch.